Terms and Conditions

Last updated: 12.07.2025

1. About YELO.

YELO. is a small, independent upcycling clothing business based in Switzerland. I transform pre-loved garments into unique, wearable pieces — each item is handmade with care and intention.

Business Owner: Elodie Adam
Business Address: Weinbergstrasse 164, 8006, Zurich, Switzerland
Email: hello@yelo-studio.com

2. Products

Each YELO. piece is handmade using upcycled materials. Variations in fabric, stitching, or color may occur and are part of the uniqueness of the item. Please read product descriptions carefully. Contact me with any questions before ordering.

3. Prices & Payment

All prices are listed in Swiss Francs (CHF) and do not include VAT or other import-related charges. Please note that international orders may be subject to additional customs duties, VAT, or handling fees upon arrival, depending on your country's regulations. These costs are not controlled or covered by YELO. and are the responsibility of the buyer. Shipping costs are calculated at checkout. Payment is accepted securely via Stripe and other listed methods. Orders are processed once full payment is received.

4. Shipping & Delivery

YELO. ships from Switzerland and delivers internationally. Shipping costs and delivery estimates are shown at checkout.

  • Buyers are fully responsible for any customs duties, VAT, or import taxes charged by their country. These may be requested by your local postal or customs authority before delivery.
  • Delivery times are estimates and not guaranteed.
  • Tracked shipping is used unless stated otherwise.

5. Returns & Refunds

If you’re unhappy with your order, please contact me within 14 days of delivery.

  • Returns are accepted within 14 days of receipt for unused, undamaged items.
  • Return shipping is the buyer’s responsibility.
  • Refunds are processed once the item is received in original condition.
  • Custom or altered items cannot be returned unless damaged or defective.

6. Damaged or Lost Items

If an item arrives damaged, contact me within 14 days with photos. I will help resolve the issue. While I am not responsible for lost items once shipped, I'll assist with postal claims where possible.

7. Intellectual Property

All content, designs, and images on this site are the intellectual property of YELO. and may not be copied or reused without written permission.

8. Governing Law

These Terms are governed by Swiss law. Disputes will be handled by the courts of Switzerland.

9. Contact

Questions? Contact me anytime at: hello@yelo-studio.com